Refund policy

Returns and Exchanges

For safety and quality reasons, we cannot accept returns of supplement products. Subjected to cases, we will provide refund.

60-Day Visible Results Guarantee

We want you to feel confident in your Hyalurea purchase. If, after taking the product consistently for 60 days, you do not experience any visible improvement in your skin’s hydration, smoothness, or elasticity, you may request a refund under our guarantee.

Because supplements work from within and require consistency, this guarantee applies under the following simple conditions:

  1. You have used the product daily for at least 60 days as directed (one pack per day).

  2. You request your refund within 60–75 days of your purchase date.

  3. You provide proof of purchase and proof of consistent use (photo of packs + brief explanation of your experience).

If these conditions are met, we will issue a refund for one order, excluding shipping costs. Refunds are processed back to your original payment method.

Important Notes:

  • Due to product safety regulations, we cannot accept returned supplements, opened or unopened.

  • This guarantee is designed for customers who genuinely gave the product a fair try.

  • One refund per household.

For support, contact us anytime at: shop@hyalurea.com


If there was an error with your order, please contact us at shop@hyalurea.com and our team will assist you in resolving the issue.